Frequently asked questions

Everything you need to know

Answers to what teams ask before they sign up — and during onboarding.

Getting started

If your agency facilitates property purchases or sales, the new AML/CTF reforms apply to you. Propter handles your obligations end-to-end so you can stay focused on listings and clients.
Reforms commence 1 July 2026. Programs and onboarding need to be in place by then; reporting obligations begin immediately after.
Most agencies are configured in under a day. The AUSTRAC starter kit pre-fills the program, you upload your staff list, and we generate the policies in your branding.
Yes — Propter Compliance runs alongside your current CRM. The Professional tier replaces CRM functions if you’d rather consolidate everything in one platform.

Two-of-three ID verification (driver’s licence, passport, Medicare), sanctions and PEP screening, address verification, and beneficial-owner declarations for corporate clients.
You can declare reliance on another reporting entity for a specific transaction. Propter captures the agreement, the source entity, and the residual checks you still need to perform.
The transaction is paused, a red flag is raised in the dashboard, and the compliance officer receives a notification with the failed checks itemised and next steps suggested.

Propter prepares and submits SMRs (Suspicious Matter Reports) and TTRs (Threshold Transaction Reports) directly to AUSTRAC through the AUSTRAC Online API. You review and approve before submission.
Every action — verification, approval, override, comment, file upload — is timestamped with the actor and reason. Exports are available as CSV or PDF for AUSTRAC requests.
Records live in Propter, encrypted and retained for the AUSTRAC-mandated 7-year period. You own the data and can export at any time.
Role-based access: Compliance Officer sees everything, Agents see their own clients, Principal sees agency-wide reporting. You configure roles on signup and can adjust at any time.

KYC, sanctions screening, SMR and TTR submission, full audit trail, and the AUSTRAC starter kit — everything required to satisfy AUSTRAC, nothing extra.
Propter is free until enforcement begins on 1 July 2026. After that, your selected plan is billed monthly with no setup fees and no long contracts.
Yes — you can move between Compliance Only, Professional, and Franchise tiers at any time. Pro-rated billing applies and no data is lost on the switch.

We’d love to see how we can help.